Fetchski Engage

Agentic omni-channel communications hub

Your customer switches channels.
The conversation doesn't.

Engage runs voice, SMS, RCS, WhatsApp, Messenger, web chat, and email on one surface. The AI agent handles what it can and hands the rest to your team — with the full history attached, whatever channel it started on.

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A companion to Fetchski AlphaSuite for engaging your customers on every channel.
Additional charges apply for AI and communications usage.

Fetchski Engage
  • Voice
  • Messaging
  • Handoff
Engage routing diagram Seven channels — voice, SMS, RCS, WhatsApp, Messenger, web chat, and email — converge on Engage, which routes each conversation to the AI agent or straight to a human agent. When the AI cannot finish a conversation it hands it down to a human agent mid-flight, carrying the history with it. Every route closes at resolved. HANDOFF VOICESMSRCSWHATSAPPMESSENGERWEB CHATEMAIL AI AGENT HUMAN AGENT RESOLVED

AI agent

It answers on any channel, around the clock, and escalates only what it should.

Handoff

Mid-conversation the AI puts a person on it, and sends the whole history along.

Human agent

One surface to work every channel, with the conversation already in front of you.

Resolved

A ticket stays open until the customer's need is met — whoever met it.